{"id":3482,"date":"2025-05-22T13:17:00","date_gmt":"2025-05-22T11:17:00","guid":{"rendered":"http:\/\/the5vesoul.com.mialias.net\/faqs\/"},"modified":"2026-01-21T15:53:09","modified_gmt":"2026-01-21T14:53:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/the5vesoul.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3482\" class=\"elementor elementor-3482 elementor-2291\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6470cb0 elementor-section-stretched elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"6470cb0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45773a2\" data-id=\"45773a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0e2b24 animtext elementor-widget elementor-widget-animation-text\" data-id=\"f0e2b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"animation-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- row start -->\n    <div class=\"row\">\n        <!-- col start -->\n        <div class=\"col-lg-12\">\n            <!-- section txt start -->\n\n            <div class=\"animated-text-wrapper-r\">\n                <div class=\"animated-text-r\">\n\n                \t\n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FREQUENTLY ASKED QUESTIONS&nbsp;<\/div>\n\n                    \n\n                <\/div>\n            <\/div>\n\n\n\n            <!--<div class=\"animated-text-wrapper-r\">\n                <div class=\"animated-text-r\">\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                <\/div>\n            <\/div>\n\n        -->\n\n\n            <!-- section txt end -->\n        <\/div>\n        <!-- col end -->\n    <\/div>\n    <!-- row end -->\n\n\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b575958 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"b575958\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17a784b\" data-id=\"17a784b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ead555 elementor-widget elementor-widget-n-accordion\" data-id=\"6ead555\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1160\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1160\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Parking Available at the Five Soul? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" class=\"elementor-element elementor-element-f355bb2 e-con-full e-flex e-con e-child\" data-id=\"f355bb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4797cd4 elementor-widget elementor-widget-text-editor\" data-id=\"4797cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThere is no parking available at our El G\u00f2tic or Gr\u00e0cia locations, but you have these options just steps away from the apartments:\n<br><br>\n<b>The 5ve Soul El G\u00f2tic<\/b>:\n<ul>\n \t<li>Interparking Las Ramblas, La Rambla 20<\/li>\n \t<li>Parking Avenida del Paral.lel 48<\/li>\n \t<li>Parking Palau Nou, La Rambla 88<\/li>\n<\/ul>\n<b>The 5ve Soul Jardinets De Gr\u00e0cia<\/b>:\n<ul>\n \t<li>Parking Saba Bamsa, Pla\u00e7a del Sol 5.<\/li>\n \t<li>Garaje Principal de Gr\u00e0cia, Carrer de Sant Dom\u00e8nec 7<\/li>\n \t<li>Parking Saba Bamsa, Gal\u00b7la Plac\u00eddia 2.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1161\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1161\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the Check-In and Check-Out Times? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" class=\"elementor-element elementor-element-ce2ffae e-con-full e-flex e-con e-child\" data-id=\"ce2ffae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e04e04b elementor-widget elementor-widget-text-editor\" data-id=\"e04e04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe apartments will be available from 1:00 PM until 6:00 PM. Check-out is at 10:00 AM. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1162\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1162\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Traveling with Family. Are Cribs and Children's Beds Available?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" class=\"elementor-element elementor-element-14762a9 e-con-full e-flex e-con e-child\" data-id=\"14762a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84c3c89 elementor-widget elementor-widget-text-editor\" data-id=\"84c3c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOur apartments are ideal for family travel. We have cribs available. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1163\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1163\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is your Cancellation and Refund Policy? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" class=\"elementor-element elementor-element-7cdee91 e-con-full e-flex e-con e-child\" data-id=\"7cdee91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdcc3bf elementor-widget elementor-widget-text-editor\" data-id=\"fdcc3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCancellation, refund, and prepayment conditions may vary depending on the type of apartment. A full refund will be provided if cancelled with 7 days&#8217; notice. Please check our website for the specific conditions of each apartment or contact us directly through our contact form for more information.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1164\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1164\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is there an Elevator? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1164\" class=\"elementor-element elementor-element-47b15dc e-con-full e-flex e-con e-child\" data-id=\"47b15dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b118d elementor-widget elementor-widget-text-editor\" data-id=\"e0b118d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tYes, we have elevators at both of our locations.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1165\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1165\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do the Apartments Have Balconies or Terraces? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1165\" class=\"elementor-element elementor-element-9145ba8 e-con-full e-flex e-con e-child\" data-id=\"9145ba8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-793a920 elementor-widget elementor-widget-text-editor\" data-id=\"793a920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSome have balconies, while others feature fantastic terraces. Check the options directly on our website. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1166\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1166\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is there a Safe? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1166\" class=\"elementor-element elementor-element-3326875 e-con-full e-flex e-con e-child\" data-id=\"3326875\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-669499a elementor-widget elementor-widget-text-editor\" data-id=\"669499a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tYes, each room is equipped with a safe to provide you peace of mind during your visit.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1167\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1167\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is Smoking Allowed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1167\" class=\"elementor-element elementor-element-c8b7a37 e-con-full e-flex e-con e-child\" data-id=\"c8b7a37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3f9e7 elementor-widget elementor-widget-text-editor\" data-id=\"3f3f9e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNo, smoking is not allowed in the apartments or in the common areas of the building.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1168\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1168\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are Parties or Events Allowed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1168\" class=\"elementor-element elementor-element-8c5349d e-con-full e-flex e-con e-child\" data-id=\"8c5349d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e59dae elementor-widget elementor-widget-text-editor\" data-id=\"4e59dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tParties or similar events are not allowed. Such actions are against company policy and may result in cancellation of the reservation without refund. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1169\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1169\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can Pets be Brought? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1169\" class=\"elementor-element elementor-element-0d8b58a e-con-full e-flex e-con e-child\" data-id=\"0d8b58a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba300c8 elementor-widget elementor-widget-text-editor\" data-id=\"ba300c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPets are not allowed.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-11610\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-11610\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What to Do if Assistance is Needed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-11610\" class=\"elementor-element elementor-element-3c71621 e-con-full e-flex e-con e-child\" data-id=\"3c71621\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5f0ee elementor-widget elementor-widget-text-editor\" data-id=\"bf5f0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn each apartment, you will find all emergency contacts and any assistance you may need in our information dossier.\n<br><br>We will also be available at:<br><br>\nGeneral: +34 682 896 837<br>El G\u00f3tic: +34 676 413 444<br>Jardinets De Gr\u00e0cia: +34 682 697 594\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is Parking Available at the Five Soul?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"There is no parking available at our El G\\u00f2tic or Gr\\u00e0cia locations, but you have these options just steps away from the apartments:\\n\\nThe 5ve Soul El G\\u00f2tic:\\n\\n \\tInterparking Las Ramblas, La Rambla 20\\n \\tParking Avenida del Paral.lel 48\\n \\tParking Palau Nou, La Rambla 88\\n\\nThe 5ve Soul Jardinets De Gr\\u00e0cia:\\n\\n \\tParking Saba Bamsa, Pla\\u00e7a del Sol 5.\\n \\tGaraje Principal de Gr\\u00e0cia, Carrer de Sant Dom\\u00e8nec 7\\n \\tParking Saba Bamsa, Gal\\u00b7la Plac\\u00eddia 2.\"}},{\"@type\":\"Question\",\"name\":\"What are the Check-In and Check-Out Times?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The apartments will be available from 1:00 PM until 6:00 PM. Check-out is at 10:00 AM.\"}},{\"@type\":\"Question\",\"name\":\"Traveling with Family. Are Cribs and Children's Beds Available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our apartments are ideal for family travel. We have cribs available.\"}},{\"@type\":\"Question\",\"name\":\"What is your Cancellation and Refund Policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cancellation, refund, and prepayment conditions may vary depending on the type of apartment. A full refund will be provided if cancelled with 7 days&#8217; notice. Please check our website for the specific conditions of each apartment or contact us directly through our contact form for more information.\"}},{\"@type\":\"Question\",\"name\":\"Is there an Elevator?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, we have elevators at both of our locations.\"}},{\"@type\":\"Question\",\"name\":\"Do the Apartments Have Balconies or Terraces?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Some have balconies, while others feature fantastic terraces. Check the options directly on our website.\"}},{\"@type\":\"Question\",\"name\":\"Is there a Safe?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, each room is equipped with a safe to provide you peace of mind during your visit.\"}},{\"@type\":\"Question\",\"name\":\"Is Smoking Allowed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, smoking is not allowed in the apartments or in the common areas of the building.\"}},{\"@type\":\"Question\",\"name\":\"Are Parties or Events Allowed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Parties or similar events are not allowed. Such actions are against company policy and may result in cancellation of the reservation without refund.\"}},{\"@type\":\"Question\",\"name\":\"Can Pets be Brought?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pets are not allowed.\"}},{\"@type\":\"Question\",\"name\":\"What to Do if Assistance is Needed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In each apartment, you will find all emergency contacts and any assistance you may need in our information dossier.\\nWe will also be available at:\\nGeneral: +34 682 896 837El G\\u00f3tic: +34 676 413 444Jardinets De Gr\\u00e0cia: +34 682 697 594\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6dd639 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c6dd639\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67f510e\" data-id=\"67f510e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-507ab9e animtext elementor-widget elementor-widget-animation-text\" data-id=\"507ab9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"animation-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- row start -->\n    <div class=\"row\">\n        <!-- col start -->\n        <div class=\"col-lg-12\">\n            <!-- section txt start -->\n\n            <div class=\"animated-text-wrapper-r\">\n                <div class=\"animated-text-r\">\n\n                \t\n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n                    <div class=\"animated-text-content-r\">FEEL THE OASIS&nbsp;<\/div>\n\n                    \n\n                <\/div>\n            <\/div>\n\n\n\n            <!--<div class=\"animated-text-wrapper-r\">\n                <div class=\"animated-text-r\">\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">keep it simple&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">be different&nbsp;<\/div>\n                    <div class=\"animated-text-content-r\">identify the essential&nbsp;<\/div>\n                <\/div>\n            <\/div>\n\n        -->\n\n\n            <!-- section txt end -->\n        <\/div>\n        <!-- col end -->\n    <\/div>\n    <!-- row end -->\n\n\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; FREQUENTLY ASKED QUESTIONS&nbsp; Is Parking Available at the Five Soul? There is no parking available at our El G\u00f2tic or Gr\u00e0cia locations, but you have these options just [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3482","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs | The 5ve Soul Barcelona<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about bookings, services, arrival, and your stay in Barcelona.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/the5vesoul.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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